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The Hidden Cost of Ignoring Email Marketing in 2025

Author: John Timmerman

CEO @ Good Monster

Conversion & retention problem-solvers.


๏ปฟIgnoring email marketing in 2025 is like pouring water into a bucket full of holes.


You can keep filling it up with expensive paid ads and flashy campaigns, but most of that revenue potential is leaking right out of the bottom.


Every brand owner, private equity firm, and family office wants to scale revenue efficiently.


But here’s the harsh truth: while you’re chasing CAC reductions and ROAS improvements, your existing audience is sitting there—ready to buy—getting ignored.


That’s not just a mistake. It’s a financial crime against your own brand.



๏ปฟThe Real Problem No One Talks About


Most companies are obsessed with acquisition. They’ll pump millions into Meta and TikTok ads, launch influencer campaigns, and go all-in on SEO.


But then what?


A pitiful 1-2% of those acquired customers convert. The rest? Gone.


Now, imagine increasing your conversion rate by the same 1-2%.


For most brands, that’s an extra six or seven figures—without spending a single extra dollar on acquisition.


The Scenario You’ve Lived Through


Let’s say you’re running a DTC brand doing $5M per year.


Your email marketing is… fine.


Maybe you send the occasional promo, a cart abandonment flow, and a welcome series. But you’re still leaving money on the table.


I worked with a brand in the home goods space last year.


They were killing it with paid ads but had zero post-purchase engagement. Their customer LTV was embarrassingly low, and retention was non-existent.


We revamped their email strategy—personalized post-purchase journeys, behavior-based flows, and dynamic offers.


Within six months? A 40% increase in repeat purchases and an extra $1.2M in revenue.



Here’s how to stop failing on TikTok and actually win:


  • Understand the culture. TikTok isn’t just a platform; it’s a vibe. Spend a week watching videos. Notice what gets shared, what sparks conversations, and what feels authentic.


  • Think like a creator, not a marketer. The best-performing TikToks don’t feel like ads. They feel like content a regular person might post. Your brand needs to blend in, not stick out.


  • Ditch the high-budget production. TikTok doesn’t reward polish; it rewards personality. Use iPhones. Embrace lo-fi. Make it real.


  • Hook fast, or lose. You’ve got 3 seconds to grab attention. Start with a bold claim, a shocking visual, or something so weird they can’t scroll past.


  • Use creators—but trust them. Let creators own the storytelling. They know their audience better than you do. Give them freedom, not scripts. Example: Chipotle let creators freestyle content around their menu hacks, which led to viral challenges like the #ChipotleLidFlip.


  • Tap into trends (but don’t force it). TikTok thrives on trends, but authenticity is key. If it doesn’t feel natural for your brand, skip it. Example: Ryanair hopped on TikTok trends with snarky, meme-worthy videos, but they always kept it on-brand.


  • Focus on storytelling. Don’t just show your product—tell a story around it. Why does it matter? How does it fit into someone’s life? Example: Aerie’s #AerieREAL campaign leaned into body positivity and encouraged users to share their real, unfiltered selves. The result? Viral user-generated content and authentic brand love.


  • Don’t sell; entertain. TikTok users aren’t shopping; they’re scrolling. Your content needs to grab attention first and sell second.


  • Learn to laugh at yourself. Humor wins. If you can poke fun at your brand or industry, you’ll instantly feel more relatable.


  • Iterate, iterate, iterate. TikTok rewards quantity over perfection. Post, analyze, tweak, and repeat.


“But our brand is different…”


Let’s address the counterarguments. Yes, some marketing leaders will say, “TikTok doesn’t fit our brand.” Maybe. But here’s the thing: Brands like Glossier, Aldi, and even The Washington Post  have gone viral by taking risks. Glossier leans into community feedback, Aldi runs hilarious relatable skits, and The Washington Post’s account is literally just a journalist acting out news stories with memes.


TikTok forces you to get uncomfortable. It challenges your team to break free from traditional marketing molds. And that’s exactly why it’s such a goldmine.


Here’s what I know: I’ve worked with brands that doubled their TikTok ROI by throwing out the rulebook. I’ve seen teams swap overproduced ads for messy, authentic content—and go viral. It’s not magic. It’s about understanding what actually works.


So here’s your next step: Spend one week immersed in TikTok. No posting, no ads. Just watch. Learn what people love. Then start small. Test five raw, experimental videos. I guarantee you’ll learn more in one month than any playbook could teach you.


What’s holding you back from winning on TikTok? Drop your thoughts—I’ll share what’s worked for other brands just like yours.


author

About the author:

John Timmerman

CEO at Good Monster

With over 12 years of experience in marketing strategy, leadership, brand building, digital marketing, and performance marketing, I have the skills and knowledge to create and execute effective campaigns that drive traffic, conversions, and revenue.

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