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Lessons Big Brands Can Teach Us About Going Viral

If you’re a CMO, odds are you’ve stared at a graph of stagnant brand awareness or spiraling CAC and wondered: What’s the magic formula to make people care about us? You’re pouring money into paid media, your creative agency is producing brilliance, and yet virality feels like chasing a mirage.


Here’s the truth: big brands don’t stumble into virality—they engineer it. And so can you.


The Problem Most Marketers Face

You think virality is spontaneous combustion. A TikTok goes viral. A meme spreads like wildfire. But behind every “organic” viral moment lies a system—a carefully orchestrated strategy that blends the psychology of attention, platform mechanics, and cultural timing.


Without this system, you’re gambling millions on wishful thinking.


Consider Duolingo. Two years ago, they were just one of many language-learning apps in a crowded market. Then, they leaned into TikTok. They adopted a quirky, relatable tone, featuring a person in a giant green owl costume doing absurd, irreverent skits. The result? Over 5 million followers on TikTok and a surge in downloads.


Luck? Hardly. This was strategy—a precise understanding of how to capture and keep attention.


If Duolingo can go viral with an owl, what’s stopping your brand?


The Golden Rule of Virality


Big brands understand one universal truth: people share what makes them look good.


Humor, status, outrage, or relatability—these are the emotions that drive the share button. Red Bull doesn’t sell energy drinks; they create jaw-dropping stunts like Felix Baumgartner’s jump from the stratosphere. Liquid Death doesn’t just sell water; they make sustainability rebellious.


Your job is to craft moments that people can’t resist sharing.


How Big Brands Engineer Virality


1. Leverage Platform Culture


TikTok isn’t Instagram, and Instagram isn’t LinkedIn. Each platform has its own vibe and user behavior.

  • Example: Duolingo’s irreverence worked on TikTok because the platform thrives on quirky, offbeat content.
  • Actionable Tip: Study the dominant behavior on each platform. TikTok loves humor, Instagram loves visuals, and LinkedIn craves insightful thought leadership. Adapt accordingly.


2. Sell Stories, Not Products


People connect with stories, not features.


  • Example: Nike’s campaigns aren’t about shoes; they’re about the triumph of the human spirit.
  • Actionable Tip: Find the emotional core of your product. How does it change lives? Tell that story.


3. Ride Cultural Waves


Timing is everything. Jump on trends and moments when they’re hot.

  • Example: Oreo’s “You Can Still Dunk in the Dark” tweet during the Super Bowl blackout went viral because it was quick, clever, and relevant.
  • Actionable Tip: Create a trend-spotting system within your team. Act fast, but stay aligned with your brand voice.


4. Use Humor


Humor is universally shareable. It disarms people and makes your brand memorable.

  • Example: Wendy’s playful Twitter roasts have built a cult following.
  • Actionable Tip: Hire a writer with comedic chops. Test different styles—sarcastic, absurd, or lighthearted—to see what resonates.


5. Make Your Audience the Hero


People love seeing themselves reflected in the brands they admire.

  • Example: Spotify Wrapped turns listeners into ambassadors by celebrating their unique music habits.
  • Actionable Tip: Highlight user-generated content and celebrate your customers in public ways.


6. Optimize for Sharing


Your content must be easy to share.

  • Example: Red Bull ensures their stunts look stunning and headline-worthy.
  • Actionable Tip: Focus on strong headlines, captions, and eye-catching visuals.


7. Experiment Relentlessly


Every post is a test. Use data to refine your approach.

  • Example: BuzzFeed constantly A/B tests headlines to optimize engagement.
  • Actionable Tip: Try different formats, tones, and CTAs. Track what performs best.


8. Collaborate with Creators


Influencers bring reach and authenticity.

  • Example: Fashion Nova’s influencer partnerships have made them a viral juggernaut.
  • Actionable Tip: Partner with creators who align with your brand and give them creative freedom.


9. Gamify Engagement


People love to play. Contests and challenges can drive massive participation.

  • Example: Chipotle’s TikTok “Lid Flip Challenge” racked up over 230 million views.
  • Actionable Tip: Create simple, fun challenges that tie back to your brand.


10. Measure Shares, Not Views


Views are vanity metrics. Shares show real virality.

  • Actionable Tip: Track shares, saves, and comments. Optimize for these metrics.


A Word of Caution

Not every brand needs virality. It can bring unqualified leads, strain your operations, or dilute your message if done poorly.

Yet, virality drives cultural relevance, and relevance leads to dominance.


The Insider Secret: Paid Media Fuels Virality

Most “organic” viral hits begin with paid media. TikTok influencers gushing about a product? Many are seeded through paid partnerships. A few strategic posts can ignite the fire.


What’s Stopping You?

You don’t need a Red Bull budget to make a splash.


Start small.

Test aggressively.

Be bold.


The attention economy rewards those who take risks.

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